Return policy

Cancellation

We accept order cancellations before the product is shipped or produced. If you cancel your order, you will receive a full refund. We cannot cancel orders if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product.

To be eligible for a return, the item must be unused and in the same condition in which it was received. It must also be in the original packaging. To complete the return, we require a receipt or proof of purchase. Please do not return the purchase to the manufacturer.

The customer will be charged a maximum of one time for shipping costs (including returns); no restocking fee will be charged to consumers for returning a product.

Refunds (if applicable)

Once your return is received and inspected, we'll send you an email notifying you of receipt. We'll also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed and a credit will automatically be issued to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, please check your bank account again.

Then contact your credit card company: it may take some time for the refund to be officially credited. Then contact your bank. It often takes some time for processing before a refund is credited. If you've done all of this and still haven't received your refund, please contact us at service@purenordiccare.com

Contact our Customer Service at service@purenordiccare.com

to obtain the return address.

Return address:
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Road, Bao'an District, Shenzhen, China.