Privacy Policy

From the Company's interactions with you: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, make a purchase, subscribe to our catalog, newsletters, or mailing lists, enter a sweepstakes, contest, or other promotion, participate in a product review, survey, or other similar program, send a gift or virtual gift card to someone, or otherwise contact us.

If you make a purchase from us, we may also collect your billing address.

Information you provide about third parties: If you send someone a communication from the Services, we may collect information such as that person's name, phone number, email address, and/or shipping address.

Automatically on the Site:
We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript and other technologies to collect certain non-personal information about visitors to our Site, users of our online services and the interactions with our emails and online advertising. This helps us track analytics and certain statistical information.

For example, we may collect details such as your browser type, operating system, mobile device model, pages you view, links you click, your IP address, mobile device ID or other unique identifiers, the websites you visited before coming to our Site, the amount of time you spend browsing or using the Site, how often you return, and other click-stream or usage data.
We may also track which of our emails are opened, forwarded, or clicked to access our Site.

By collecting this information and linking it with your personal details, we aim to tailor our website to your preferences and improve your online shopping experience. This includes saving your preferences when visiting specific pages and identifying the site features, promotions, advertisements and offers that may be most relevant to you.
It also allows us to deliver targeted online and mobile advertising across the different computers or devices you may use.

From third-party sources: We may acquire information from other sources to update or supplement the information you provide to us or that we collect automatically (such as information to validate or update your address or other demographic information), or when you connect with the company through a third party (including via social networks) based on your registration and privacy settings on those third-party sites.

Combination of information: We may combine the information we receive from or about you, including information you provide to us and information we collect automatically through the Site, as well as information from other computers or devices you use, with information we collect or receive about you from other online and offline sources, or from other third-party sources.

Third-Party Analytics and Advertising: We may also use third-party advertising, analytics, and tracking tools to better understand who uses the Site, how people use it, how to improve the effectiveness of the Services and related content, and to help us or these third parties deliver more targeted advertising to you online. These third parties may use technologies such as cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store non-personally identifiable information. They may also combine information collected from your interactions with the Site with information collected from other sources. We have no access to or control over these third parties' use of cookies or other tracking technologies.

Q: What are my tracking options?

A: Some parts of the Site require the use of cookies. By registering and using the Services, you consent to the use of cookies. If you do not consent to the use of cookies, you may not use the Services. Below are the four categories of cookies and examples of how we use them to provide you with the Services:

● Strictly necessary cookies: These cookies are essential to enable you to navigate and use the features of a website, and without them the Services cannot be provided. We use these cookies, among other things, to recognize and maintain your logged-in status during your visit and to manage your shopping cart.

● Performance cookies: These cookies collect information about how visitors use the Services, such as the pages they visit and whether they receive error messages. This information does not identify you individually and is used in aggregate form to improve our Services.

● Functionality cookies: These cookies allow us to remember some choices you make about how you prefer to use the Services and offer you a more personalized experience, such as your shipping country and currency preferences.

● Targeting cookies: These cookies are used to deliver online ads relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more information about targeting cookies and your ability to control their use, see the Internet-Based Advertising section below.

Our system may not respond to "Do Not Track" requests or browser headers from some or all browsers. We may use cookies or other technologies to serve more relevant ads and to link data collected from other computers or devices you may use.

To understand your options for receiving more relevant ads or to manage your settings, please see the information below:

To learn more about managing your privacy and storage settings and opting out of receiving third-party advertising cookies, you can visit the Network Advertising Initiative's opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices and follow the instructions on how to opt out of cookies. For instructions on how to specifically opt out of Criteo's advertising services, please see Criteo's privacy policy at www.criteo.com/us/privacy-policy.

If you wish to prevent the use of your data by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

Additionally, information about cookies, including how to refuse them, is available at www.allaboutcookies.org. On your mobile device, you can also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

We, or our service providers, may also use Flash cookies (also known as Local Stored Objects) or similar technologies. A Flash cookie is a small data file stored on your computer using Adobe Flash or a similar technology. It may be built into your device or downloaded and installed by you.
We use these technologies to tailor and enhance your online experience, streamline processes and save your preferences.

Flash cookies can help visitors to our website, for example, set volume preferences for video experiences, play interactive content or complete surveys. They also assist us in improving our websites by helping identify which areas are of greatest interest to our customers.
Flash cookies may be recognised by other websites or by our marketing and business partners.

Flash cookies differ from standard browser cookies, and the cookie management tools provided by your browser may not remove them. For information on how to manage privacy and storage settings for Flash cookies, please visit:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html

If you disable cookies on your device, or opt out of cookies used for any of the following purposes, please be aware that some services may not function properly:

● To validate, confirm, verify, deliver, install and track your order (including processing payment card transactions, organising shipping, handling returns and refunds, keeping a record of your purchases and contacting you about your orders, including by phone), or to provide support for products you’ve purchased from us.

● To improve your online shopping experience, including as a means of recognizing and welcoming you to the Site.

● To send you catalogs, information, newsletters, promotional materials, and other offers from the Company or on behalf of our partners and affiliates.

● To provide you with personalized Site content, targeted offers, promotions, and advertising on the Site, through other third-party sites or apps, or via email or text messages, offered by the Company or other marketing partners that may be of interest to you.

● To improve our sites, products/services, customer service, and customer shopping experience.

● To use your data in an aggregated and non-specific format for analytical and demographic purposes.

● To protect the security or integrity of the Site and our business, such as protecting against and preventing fraud, unauthorized transactions, claims, and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.

● To contact you when necessary or requested, including by responding to your questions and comments and providing customer support.

● As otherwise described at the time of data collection.

Q: What information does the Company share with others?

A: The Company may share the personal information we collect from and about you in the following ways:

Company Affiliates: We may share the information we collect within our company, with Company affiliates, and with any future additions to the Company's group of affiliates.

Co-marketing partners: Some areas of the Services may be provided to you in partnership with third parties, such as companies that provide products and services, loyalty programs, joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events. These Services will identify the third party. If you choose to register for products and/or services provided through the Services, you will provide your information to both the Company and that third party, or the Company may share your information directly with that third party so that they can provide their products and our products and services directly to you.

Other Third Parties: The Company may share your information with selected partners, affiliates, and other third parties we believe may have offers or be of interest to you.

Legal Information; Security: The Company may transfer and/or disclose information we receive from and about you to comply with a legal obligation; to provide information to government authorities in accordance with applicable law and when we believe in good faith that the law requires it. We also reserve the right to share information with law enforcement authorities and other companies for fraud protection and credit risk reduction, to detect technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the Services, the Company, or the public.

Sale of Assets: In the normal course of our business, we may sell or buy assets. If another entity acquires all or part of the Company or its affiliated companies, the information we have collected about you may be transferred to that entity. Additionally, if the Company or its affiliated companies enters bankruptcy or reorganization proceedings, such information may be considered an asset of that company and may be sold or transferred to a third party. In the event of a sale or transfer, we will make every reasonable effort to require the transferee to use the personally identifiable information provided through this website in a manner consistent with this Privacy Policy.

Service Providers: We use third-party service providers to perform certain services on our behalf when the information is necessary for them to perform their tasks.

Aggregated or Anonymous Non-Personal Information: We may also share or sell aggregated or anonymous non-identifiable information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics purposes or for other legitimate purposes. This type of aggregated and non-identifiable information cannot be used to identify you personally.

SMS Marketing and Notifications (if applicable): By entering your phone number at checkout and completing a purchase, subscribing via our subscription service or a keyword, you agree to receive SMS notifications (for your order, including abandoned cart reminders) and SMS marketing offers. SMS marketing messages will not exceed X per month. You can unsubscribe from further text messages by clicking the unsubscribe link. Sending text messages or using automations requires you to enter recipients' phone numbers or names into our importer. We will store and use this data to show you campaign analytics and results, including message delivery status, sending status, and, in some cases, whether the purchase resulted in a sale. If you choose to use our link shortener in text messages, we will collect information about whether the link was clicked and use it to display the results in your analytics. For any other third-party services you decide to use outside of smsbump.com (third-party link shorteners, Google Analytics tracking, etc.), you will be asked to accept their specific policies. When text messages are sent, we will transmit the data to our operator for delivery. The information is shared with our operator only when a marketing campaign is launched. If recipients no longer wish to receive messages, they should reply to the message with STOP or contact us at the email address below so we can unsubscribe.

Q: How can I view, update, or remove my information?

A: If you've made a purchase, you can also contact our Customer Service at the email address listed in the "Contact Us" section below to access or update this information.

You can also exercise your rights, in accordance with applicable laws, to request the deletion of or restriction of access to your personal data. We may be required to retain data for legally permissible purposes, and this will be explained to you if necessary.

Q: What options do I have regarding receiving communications from the Company?

A: If you make a purchase, you will automatically receive promotional emails and direct mail from the Company. We offer our customers the ability to opt out of having their information used for purposes not directly related to placing, processing, fulfilling, or delivering a product order. If you prefer to opt out of receiving information or materials we believe may be of interest to you, we offer the following options:

Electronic promotional offers: You can unsubscribe from receiving promotional emails from the sender at any time by clicking the "unsubscribe" link in any promotional email you receive. Additionally, if you have an online account, you can change your email preferences for emails we send by logging into the "Your Account" section of the website.

Direct Mail Promotional Offers: If you wish to be removed from our company catalog mailing list, please contact a Customer Service representative by email to stop receiving paper catalogs.

Other Contact Information: You can also email us at the address listed in the "Contact Us" section below.

Q: What are my California privacy rights?

A: If you are a California resident, you may request information about our disclosure of personal data to third parties or affiliated companies for their direct marketing purposes. To make such a request, please send a written request to the following email address, specifying that you would like a copy of the Company's "California Privacy Rights" notice: service@purenordiccare.com. Please include "Attn: California Privacy" in the subject line. We are not responsible for communications that are not labeled or sent correctly, or that do not contain complete information. Please allow up to 30 days for your request to be processed. You may submit such a request once a year.

Non-affiliated third parties are independent of the Company, and if you wish to receive information about your disclosure choices or to opt out of communications from such third parties, you should contact the non-affiliated third parties directly.

Q: What about children's privacy?

A: Protecting the privacy of children is important to us, and the Site is not intended for children under the age of thirteen. We do not target the Site to such children, nor do we knowingly collect personal information from them. If you are not 18 years of age or older, you are not authorized to use the Services. If the Company becomes aware that a child under the age of thirteen has provided personally identifiable information to the Site, it will make reasonable efforts to remove such information from its records. Parents should be aware that there are parental control tools available online that can be used to prevent their children from submitting information online without their consent or from accessing material that is harmful to minors.

Q: What about security?

A: We have implemented certain physical, administrative, and technical measures to safeguard the information we collect from our customers and Site visitors. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card details) on our forms, we encrypt the transmission of that information using Secure Socket Layer (SSL) technology.

Q: What about other websites?

A: Our website may include links to third-party websites not affiliated with the Company. These websites may send their own cookies to visitors, collect data, or solicit information. The privacy policies of these other websites may differ significantly from ours. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any personal information you provide or that is collected by such third-party sites.

Q: Where and for how long is my data stored?

A: Your personal data may be stored and processed on servers in the United States/Canada/Hong Kong and is subject to the laws of the United States/Canada/Hong Kong. The servers and databases where your information may be stored may be located outside the country from which you accessed this website and in a country where data protection and other laws may differ from those of your country of residence. Your personal data may be disclosed in response to requests or inquiries from government authorities or to respond to legal proceedings in the countries in which we operate. You consent to any cross-border transfer of your personal data.

The personal data we collect, access, or process will be retained only for as long as necessary to fulfill the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or authorized by law. Personal data that is no longer necessary to fulfill the identified purposes will be destroyed, deleted, anonymized, or de-identified.

Q: What if I live abroad?

A: Our digital operations are conducted, in whole or in part, in the United States/Canada/Hong Kong. Regardless of where you live, you consent to the transfer, processing, and storage of your personal data in the United States/Canada/Hong Kong and authorize the Company to use and collect your personal information in accordance with this Privacy Policy.

Q: How does the Company communicate changes to this Policy?

A: Any changes to our Privacy Policy will be posted here so you are always aware of what information we collect, how we may use it, and whether we may disclose it to third parties. Your continued use of the Site after changes to these terms are posted constitutes acceptance of those changes.

Q: Who should I contact if I have additional questions or concerns about this Policy? How can I file a complaint?

A: We encourage you to contact us if you have any questions or concerns about our privacy practices. Please feel free to contact Customer Service at service@purenordiccare.com. For any deletion requests, please contact service@purenordiccare.com. For privacy-related questions, please contact service@purenordiccare.com.

We are transparent about how we collect and use personal data and welcome your questions and concerns. If you have any concerns or complaints about how we handle your personal data, please contact us at service@purenordiccare.com. If you believe we have not addressed your concerns, or choose to do so, you have the right to lodge a complaint with a supervisory authority in your country of residence and/or in the United States. You can contact the U.S. Federal Trade Commission regarding your concerns. For more information, please visit https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.